Hexagon

Customer Support Engineer

US-AL-Huntsville
Req# ID
2017-3569
Division
Hexagon Safety & Infrastructure US
# of Openings
1
Category
Customer Support/Technical
Travel %
5%
Relocation
No

Overview

Hexagon Safety & Infrastructure provides mission-critical and business-critical solutions to governments and service providers. A global leader, proven innovator, and trusted partner, our software and industry expertise help improve the lives of millions of people through safer communities, better public services, and more reliable infrastructure. Visit hexagonsafetyinfrastructure.com.

 

Hexagon Safety & Infrastructure is part of Hexagon, a leading global provider of information technologies that drive quality and productivity improvements across geospatial and industrial enterprise applications.

 

Hexagon’s solutions integrate sensors, software, domain knowledge and customer workfl ows into intelligent information ecosystems that deliver actionable information, automate business processes and improve productivity. They are used in a broad range of vital industries.

 

Hexagon (Nasdaq Stockholm: HEXA B) has more than 18,000 employees in 50 countries and net sales of approximately 3.1bn USD. Learn more at hexagon.com.

Responsibilities

The ideal candidate will provide technical support to customers using HGD’s product suite. The applicant should possess strong analytical skills in order to be able to effectively troubleshoot and solve product application issues in a timely manner. The applicant must be able to apply basic principles, theories, and concepts to achieve resolution of moderate-to-complex technical issues.

 

The applicant will interface directly via telephone or email with North American end-customers and will work directly with Hexagon regional support teams to provide support to customers and partners globally. In addition, the applicant will interface directly with the Development, QA, and Services teams on a regular basis. As such, the applicant must be able to work independently as well as part of a team. Given the collaborative nature of this role, excellent verbal and written communication skills are a must. 

Qualifications

  • Bachelor’s degree in Computer Science, MIS, Engineering or related field
  • Experience with databases (Oracle or SQLServer) preferred
  • Knowledge of Microsoft Visual Studio, HTML, XAML, XML, Jscript a plus
  • Must be a U.S. citizen, green card holder or Canadian citizen

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