Hexagon

System Consultant

US
Req# ID
2017-3592
Division
Hexagon Safety & Infrastructure US
# of Openings
1
Category
Information Technology
Relocation
No

Overview

Hexagon Safety & Infrastructure provides mission-critical and business-critical solutions to governments and service providers. A global leader, proven innovator, and trusted partner, our software and industry expertise help improve the lives of millions of people through safer communities, better public services, and more reliable infrastructure. Visit hexagonsafetyinfrastructure.com.

 

Hexagon Safety & Infrastructure is part of Hexagon, a leading global provider of information technologies that drive quality and productivity improvements across geospatial and industrial enterprise applications.

 

Hexagon’s solutions integrate sensors, software, domain knowledge and customer workfl ows into intelligent information ecosystems that deliver actionable information, automate business processes and improve productivity. They are used in a broad range of vital industries.

 

Hexagon (Nasdaq Stockholm: HEXA B) has more than 18,000 employees in 50 countries and net sales of approximately 3.1bn USD. Learn more at hexagon.com.

Responsibilities

The System Consultant will provide on-going System Administration and maintenance services for a public safety dispatch communications Center in the New Jersey/New York Metro area. Responsibilities include, but are not limited to the following:

  • Trouble shooting and maintenance of Hexagon Public Safety software
  • Installation and configuration of servers & workstations
  • SQL Server Database Maintenance, data loading, and backup
  • General System Administration duties such as installing operating system service packs and maintaining user accounts and deploying system and file updates
  • The consultant will also have a role in GIS and digital map maintenance as it relates to the Hexagon Public Safety software
  • Coordinate with Hexagon Support Analysts when resolving system and software issues
  • Some GUI customization work and XML/XAML creation/modification will be required but no actual software programming
  • Issue resolution and trouble-shooting of end-user problems in conjunction with the Customer Support Center
  • Informal training for customer staff in system administration activities
  • Maintaining detailed system and configuration documentation will also be required
  • Actual end-user training is not within scope of this position
  • Candidate interacts frequently with others within and outside the company and will perform other reasonable and related professional duties as required

Qualifications

  • Prior experience of supporting, implementing, training or certifying enterprise software
  • SQL Server database administration experience required
  • Familiarity with Visual Studio programming environment
  • Degree desired, but not required if candidate has equivalent years of experience in Public Safety or related field
  • This position requires strong interpersonal skills and the ability to work both with a team and independently with good communications skills, written and verbal
  • Must be able to pass and maintain favorable NAC background check
  • 5 years or more minimum software development experience 
  • Candidate must be a self-starter and possess strong problem solving abilities

Desired (Plus): 

  • GIS background a strongly preferred
  • Prior experience in supporting Public Safety solutions such as Dispatch, Mobile Data terminals and related software, AVL and wireless Data systems is strongly preferred

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