Senior Hardware Support Technician

US-NY-New York
Req# ID
Hexagon Safety & Infrastructure US
# of Openings
Information Technology
Travel %


Hexagon Safety & Infrastructure provides mission-critical and business-critical solutions to governments and service providers. A global leader, proven innovator, and trusted partner, our software and industry expertise help improve the lives of millions of people through safer communities, better public services, and more reliable infrastructure. Visit hexagonsafetyinfrastructure.com.


Hexagon Safety & Infrastructure is part of Hexagon, a leading global provider of information technologies that drive quality and productivity improvements across geospatial and industrial enterprise applications.


Hexagon’s solutions integrate sensors, software, domain knowledge and customer workfl ows into intelligent information ecosystems that deliver actionable information, automate business processes and improve productivity. They are used in a broad range of vital industries.


Hexagon (Nasdaq Stockholm: HEXA B) has more than 18,000 employees in 50 countries and net sales of approximately 3.1bn USD. Learn more at hexagon.com.


Hexagon Safety and Infrastructure is seeking a Senior Hardware Support Technician to work on-site supporting New York City 911 Communications Centers in Brooklyn and the Bronx.


This position is to provide desktop, server and SAN hardware support. Candidate will be working at the customer site, sometimes directly with the communications center staff.


  • Prior experience in IT operations, datacenter and desktop support
  • Understanding of Change Management processes
  • Ability to participate in Incident Management with strong Root Cause Analysis and post mortem follow up
  • Strong experience with enterprise monitoring tools-Solarwinds/SCOM/Whats Up Gold
  • Enterprise level technology support, including but not limited to:
    • VMWARE 5/x/6.x and virtualization solutions
    • HP Blade enclosure and Servers
    • EMC VMAX SAN/ESRS/Policy Manager
    • HP Virtual Connect Domain Configuration and management
    • Brocade SAN Switch configuration
  • Ability to swiftly resolve technical issues and facilitate successful remediation of operational challenges in a high-pressure environment
  • HP Bios/ Firmware update techniques and experience
  • Understanding of Desktop and Server imaging solutions
  • General knowledge of HP Admin/Support Tools
    • Insight Manager
    • Onboard Administrator
    • HP One View
  • Experienced in EMC VMAX SAN Administration and best practices
  • Ability to maintain, upgrade and manage a highly available VMWare environment
  • Able to interpret performance data and make recommendations for systems improvement
  • Participate in a 24x7 on-call rotation
  • Ability to take ownership of and provide detailed planning of small/medium technical projects
  • Ability to travel between sites-Brooklyn/Bronx
  • Perform knowledge transfer to team members and PD client on technical solutions
  • Must pass a NYPD background check


  • BA in Computer Science/Technical School or equivalent experience
  • 5 -10 years Windows based operating systems and Intel based systems support
  • Experience with Windows 2008/2012/2016 multi-site Active Directory
  • MCSE, A+/Server +, or HP HW cert desired
  • ITIL v2 or v3 experience a plus



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