Senior Systems Support Technician

Req# ID
Hexagon Safety & Infrastructure US
# of Openings
Information Technology
Travel %


Hexagon Safety & Infrastructure provides mission-critical and business-critical solutions to governments and service providers. A global leader, proven innovator, and trusted partner, our software and industry expertise help improve the lives of millions of people through safer communities, better public services, and more reliable infrastructure. Visit hexagonsafetyinfrastructure.com.


Hexagon Safety & Infrastructure is part of Hexagon, a leading global provider of information technologies that drive quality and productivity improvements across geospatial and industrial enterprise applications.


Hexagon’s solutions integrate sensors, software, domain knowledge and customer workfl ows into intelligent information ecosystems that deliver actionable information, automate business processes and improve productivity. They are used in a broad range of vital industries.


Hexagon (Nasdaq Stockholm: HEXA B) has more than 18,000 employees in 50 countries and net sales of approximately 3.1bn USD. Learn more at hexagon.com.


The Senior Systems Support Technician responsibilties include, but are not limited to the following:


  • Primarily responsible for any repair or upgrades to equipment covered under Intergraph maintenance contract
  • Maintain an expert understanding of the basics supporting technical infrastructure at all levels (DNS, Security, networking, HTTP, VPN, Email Routing, SPAM, etc.
  • Install, maintain and repair computers and networks.
  • Ensure that adequate IT infrastructure is in place and is used to its maximum capabilities
  • As a computer technician candidate must be well-versed in computer systems and network functions
  • The ideal candidate will be able to work diligently and accurately and will possess a great problem-solving ability in order to fix issues and ensure functionality of technical infrastructure
  • Set up hardware and install and configure software and drivers
  • Maintain and repair technological equipment (e.g. PCs, applications) or peripheral devices
  • Install well-functioning LAN/WAN and other networks and manage components (servers, IPs etc.)
  • Manage security options and software in computers and networks to maintain privacy and protection
  • Perform regular upgrades to ensure systems remain updated
  • Troubleshoot system failures or bugs and provide solutions to restore functionality
  • Arrange maintenance sessions to discover and mend inefficiencies
  • Keep records of repairs and fixes for future reference
  • Offer timely technical support and teach users how to utilize computers correctly


  • Proven experience as computer technician or similar role
  • Experience with LAN/WAN networks
  • Thorough knowledge of computer systems and IT components
  • Good knowledge of internet security and data privacy principles
  • Excellent troubleshooting skills
  • Very good communication abilities
  • Exceptional organizing and time-management skills
  • Relevant certifications (e.g. CompTIA A+) will be an advantage

Preferred Skills

  • Software Defined Network (SDN) experience (e.g. VMware NSX/Cisco ACI)
  • Email and web content filtering (e.g. Proofpoint)
  • SAN network infrastructure (e.g. Fibre Channel/iSCSI)
  • Network analyzers and monitoring (e.g. StealthWatch/Prime Infrastructure)
  • Identity services and access control (e.g. Cisco ISE/ACS)


  • Minimum AA in Computer Science or related field and 5 years of direct network support including Microsoft or related systems
  • Bachelor's in Information Systems preferred
  • Certification(s) A+ Minimum
  • MCSP Certification or better preferred


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