Hexagon Safety & Infrastructure provides mission-critical and business-critical solutions to governments and service providers. A global leader, proven innovator, and trusted partner, our software and industry expertise help improve the lives of millions of people through safer communities, better public services, and more reliable infrastructure. Visit hexagonsafetyinfrastructure.com.
Hexagon Safety & Infrastructure is part of Hexagon, a leading global provider of information technologies that drive quality and productivity improvements across geospatial and industrial enterprise applications.
Hexagon’s solutions integrate sensors, software, domain knowledge and customer workfl ows into intelligent information ecosystems that deliver actionable information, automate business processes and improve productivity. They are used in a broad range of vital industries.
Hexagon (Nasdaq Stockholm: HEXA B) has more than 18,000 employees in 50 countries and net sales of approximately 3.1bn USD. Learn more at hexagon.com.
The ideal candidate will provide technical product support for Hexagon Safety & Infrastructure’s Utilities and Communications suites of products, interface directly with product development and provide solutions to reported problems. The applicant should possess strong analytical skills to effectively troubleshoot and analyze technical problems in complex applications. The applicant will be applying their software programming skills to analyze problems, research the issues, do high-level debugging to provide a resolution, and make software corrections on legacy products. The applicant may be required to travel to the customer site. The applicant must be able to apply basic principles, theories, and concepts to achieve resolution of moderate-to-complex technical issues and have strong analytical skills to solve complex problems in a timely manner while adapting to ever-changing priorities.
The applicant will interface directly via telephone or email with North American end-customers and work directly with Hexagon SI regional support teams to provide support to regional offices and partners globally. In addition, the applicant will interface directly with the Development and Services teams on a regular basis. As such, the applicant must be able to work independently and as part of a team. Given the collaborative nature of this role, excellent verbal and written communication skills are a must.