Support Technician

Job Locations US-AL-Huntsville
Req# ID
Hexagon Safety & Infrastructure US
# of Openings
Customer Support/Technical
Travel %


Hexagon Safety & Infrastructure provides mission-critical and business-critical solutions to governments and service providers. A global leader, proven innovator, and trusted partner, our software and industry expertise help improve the lives of millions of people through safer communities, better public services, and more reliable infrastructure. Visit hexagonsafetyinfrastructure.com.


Hexagon Safety & Infrastructure is part of Hexagon, a leading global provider of information technologies that drive quality and productivity improvements across geospatial and industrial enterprise applications.


Hexagon’s solutions integrate sensors, software, domain knowledge and customer workflows into intelligent information ecosystems that deliver actionable information, automate business processes and improve productivity. They are used in a broad range of vital industries.


Hexagon (Nasdaq Stockholm: HEXA B) has more than 18,000 employees in 50 countries and net sales of approximately 3.1bn USD. Learn more at hexagon.com.


This request for personnel is to support Hexagon IT Solutions Center Help Desk.  The immediate request is for analysts to provide technical support for long term healthcare accounts comprised of nationwide skilled nursing and assisted living type facilities. 


The candidate(s) will support all day-to-day Help Desk related activities for the client. The candidate(s) will interface directly with the client in resolving complexed scheduling related application.


This position will require the candidate to provide technical support to include, but not limited to, the following areas:

  • Kronos application
  • Point Click Care application
  • Supporting a Virtual Environment.
  • Various other health care applications.
  • Windows 10 operating systems
  • All Microsoft products

Candidate(s) shall stay informed of all changes to the operating systems or software programs that affect clients.  Candidate(s) will be required to provide technical support for 20 to 30 calls per day.  In addition, the candidate(s) must maintain records of correspondence received and responded to.  Previous technical experience in an enterprise level environment is highly desired.


  • Associate’s Degree in a Technical or Computer Discipline or related field
  • Excellent communication skills, both written and verbal
  • Above average ability to interpret, analyze, troubleshoot and resolve technical problems
  • Must be decisive, conscientious and interact well in a team environment
  • Must have a strong desire to learn and ability to follow policies and procedures
  • Must have experience team lead
  • Must have a strong working knowledge of and experience with computer hardware, software and peripheral devices in a diverse environment
  • 24/7 coverage is required, must be willing to work afterhours and Holidays
  • 3 to 4 years of customer service experience
  • 3 to 4 years working in an enterprise level help desk
  • References upon request

Desired Skills:


  • Senior level knowledge of the Point Click Care application
  • Senior level knowledge for the Kronos application
  • Knowledge of healthcare environment
  • Experience in leading a team of 3 or more analysts
  • CompTIA Security+, MCITP (Enterprise Desktop Support Technician), A+, HDI Desktop Support Technician



Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed