Hexagon Safety & Infrastructure provides mission-critical and business-critical solutions to governments and service providers. A global leader, proven innovator, and trusted partner, our software and industry expertise help improve the lives of millions of people through safer communities, better public services, and more reliable infrastructure. Visit hexagonsafetyinfrastructure.com.
Hexagon Safety & Infrastructure is part of Hexagon, a leading global provider of information technologies that drive quality and productivity improvements across geospatial and industrial enterprise applications.
Hexagon’s solutions integrate sensors, software, domain knowledge and customer workflows into intelligent information ecosystems that deliver actionable information, automate business processes and improve productivity. They are used in a broad range of vital industries.
Hexagon (Nasdaq Stockholm: HEXA B) has more than 18,000 employees in 50 countries and net sales of approximately 3.1bn USD. Learn more at hexagon.com.
This position is to support the Hexagon IT Solutions Center Help Desk. The immediate request is for an analyst to provide technical support for long term healthcare accounts comprised of nationwide skilled nursing and assisted living type facilities.
The candidate(s) will support all day-to-day Help Desk related activities for the client. The candidate(s) will interface directly with the client in resolving support issues, or route the issue to the next appropriate level of support.
This position will require the candidate to provide technical support to include, but not limited to, the following areas:
Candidate(s) shall stay informed of all changes to the operating systems or software programs that affect clients. Candidate(s) will be required to provide technical support for 30 to 40 tickets per day. In addition, the candidate(s) must maintain records of correspondence received and responded to. Previous technical experience in an enterprise level environment is highly desired.