• UX Researcher

    Job Locations US-AL-Huntsville
    Req# ID
    Hexagon Safety & Infrastructure US
    # of Openings
    UX/User Experience
    Travel %
  • Overview

    Hexagon Safety & Infrastructure provides mission-critical and business-critical solutions to governments and service providers. A global leader, proven innovator, and trusted partner, our software and industry expertise help improve the lives of millions of people through safer communities, better public services, and more reliable infrastructure. Visit hexagonsafetyinfrastructure.com.


    Hexagon Safety & Infrastructure is part of Hexagon, a leading global provider of information technologies that drive quality and productivity improvements across geospatial and industrial enterprise applications.


    Hexagon’s solutions integrate sensors, software, domain knowledge and customer workflows into intelligent information ecosystems that deliver actionable information, automate business processes and improve productivity. They are used in a broad range of vital industries.


    Hexagon (Nasdaq Stockholm: HEXA B) has more than 18,000 employees in 50 countries and net sales of approximately 3.1bn USD. Learn more at hexagon.com.


    The Hexagon Safety & Infrastructure User Experience (UX) team supports our customers in making the world a safer place. If you enjoy working with distributed, multi-disciplinary teams to design and develop innovative solutions that support users solving challenging problems in real time, you have come to the right place. The UX team works directly with customers in the security, public safety, and utilities and communications industries. Because our customers are the first responders in times of emergency, designing and developing tools that make them successful is exciting and meaningful work.


    The UX team includes visual and interaction designers, functional designers, and user researchers working across all product portfolios within our division. We are looking for talented professionals to plan and execute complex assignments in the development of global products and solutions, with an emphasis on application usability by a large number of office and mobile users.


    The ideal candidate will support the larger team by performing the following user research tasks:


    • Organize and conduct usability testing, perform data analysis, and develop innovative methods to quantify the user experience
    • Support the planning and execution of user site visits to conduct contextual inquiry and gain an understanding of user environments, scenarios, workflows, and tasks
    • Support the UX team in the development of user models, including journey maps, and workflows
    • Work with product managers, designers, and other team members to design, script, execute, and report user research that delivers timely insights within an Agile software development schedule
    • Analyze and present qualitative and quantitative data and recommend clear courses of action
    • Facilitate focus group sessions with end-users and evaluate results
    • Facilitate ideation sessions and usability lab operations
    • Work with multi-regional developers on implementation and usability testing of software ecosystems that include mobile and wearable devices


    • Bachelors or Masters in User Experience, Psychology (with a Research focus), or Human Computer Interaction-related field
    • 1-3 years relevant work experience 
    • Strong interpersonal communication skills and ability to work effectively with customers and users
    • Ability to work in an agile, team-oriented environment
    • Experience with qualitative methods such as usability testing, survey creation, card sorting, contextual inquiry
    • Ability to visualize data in reports and clearly communicate insights, goals, and results to product team members
    • Experience in focus group content creation, moderation, and evaluation
    • Ability to travel to customers sites (10-25%) to conduct user events such as ride-alongs, interviews, and usability tests with security, public safety, and utilities and communications personnel
    • Ability to perform tasks that require moderate physical activity such as: walking 2 miles, standing for extended periods of time, lifting and carrying 25lbs (for example, a backpack containing a laptop and other user testing equipment)
    • Preferred: Education or experience in usability testing and statistical analysis; knowledge of SPSS is a plus
    • Preferred:  Experience with Morae, Tobii eye tracking software, or survey creation software (i.e., Survey Monkey)
    • Preferred:  Experience supporting a User Experience team


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