Hexagon

  • Associate Support Technician

    Job Locations US-AL-Huntsville
    Req# ID
    2018-3996
    Division
    Hexagon Safety & Infrastructure US
    # of Openings
    1
    Category
    Customer Support/Technical
    Travel %
    5%
    Relocation
    No
  • Overview

    Hexagon Safety & Infrastructure provides mission-critical and business-critical solutions to governments and service providers. A global leader, proven innovator, and trusted partner, our software and industry expertise help improve the lives of millions of people through safer communities, better public services, and more reliable infrastructure. Visit hexagonsafetyinfrastructure.com.

     

    Hexagon Safety & Infrastructure is part of Hexagon, a leading global provider of information technologies that drive quality and productivity improvements across geospatial and industrial enterprise applications.

     

    Hexagon’s solutions integrate sensors, software, domain knowledge and customer workflows into intelligent information ecosystems that deliver actionable information, automate business processes and improve productivity. They are used in a broad range of vital industries.

     

    Hexagon (Nasdaq Stockholm: HEXA B) has more than 18,000 employees in 50 countries and net sales of approximately 3.1bn USD. Learn more at hexagon.com.

    Responsibilities

    The Associate Support Technician will support all day-to-day Help Desk related activities for the client. The candidate(s) will interface directly with the client in resolving support issues, or route the issue to the next appropriate level of support. This position will require the candidate to provide technical support to include, but not limited to, the following areas:

     

    • Account Resets & creations
    • Network connectivity and wireless
    • Computer hardware and printers
    • Various software and web applications
    • Windows operating system
    • All Microsoft products 

    Candidate(s) shall stay informed of all changes to the operating systems or software programs that affect clients.  Candidate(s) will be required to provide technical support for 30 to 40 calls per day.  In addition, the candidate(s) must maintain records of correspondence received and responded to.  Previous technical experience in an enterprise level environment is highly desired.

    Qualifications

    • Associate’s Degree in a Technical or Computer Discipline or related field
    • 1-2 years of experience with computer hardware or network support and customer services
    • Knowledge of healthcare and/or the public safety environment is a plus
    • Excellent communication skills, both written and verbal
    • Above average ability to interpret, analyze, troubleshoot and resolve technical problems
    • Must be decisive, conscientious and interact well in a team environment
    • Have a strong desire to learn and ability to follow policies and procedures
    • Must be productive with a minimal amount of supervision
    • Must have a strong working knowledge of and experience with computer hardware, software and peripheral devices in a diverse environment
    • Consistent attendance and punctuality is critical
    • 24/7 coverage is required, must be willing to work afterhours and holidays
    • The following certifications are desired, but not required: CompTIA Security+, MCITP (Enterprise Desktop Support Technician), A+, HDI Desktop Support Technician

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