Hexagon PPM (formerly Intergraph Process, Power & Marine) is the leading global provider of engineering software and project control solutions. We transform unstructured information into a smart digital asset, empowering our clients to visualize, create, and manage the life cycle of facilities and structures of all complexities. For more information visit HexagonPPM.com
Hexagon PPM is part of Hexagon (Nasdaq Stockholm: HEXA B; Hexagon.com), a leading global provider of information technology solutions that drive productivity and quality across geospatial and industrial landscapes.
Hexagon PPM is seeking to hire a Cloud Operations Manager for our headquarters office in Madison, AL. This role will be responsible for the management of the Cloud Operations team including management of resources, planning, allocation and prioritizing of projects and ensuring customer issues are responded to in line with cloud customer agreements. The Cloud Operations Manager will act as an escalation point in Huntsville for Cloud related issues, ensuring that incidents and requests are handled according to agreed procedures and documentation of the supported components is available and in an appropriate form for those providing support. Identify recurring issues and work with teams for ongoing resolution. Creating and maintaining support documentation. The selected candidate should understand Intergraph application issues, reproduce and demonstrate the issue to appropriate teams; have the ability to coordinate operational activities across numerous Cloud and external organizations. Proactively manage changes in project scope, identify potential crises, and devise contingency plans as well as operate in a continuous improvement delivery methodology.
A Bachelor's Degree in a Technical Discipline is preferred. As well as the following: